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Quality Area 1: Leadership & Organisational Culture
QA 1.1: The institution values fair treatment, ethical practice, and lifelong learning.
QA 1.2: Leaders actively foster teamwork, continuous improvement, and innovation.
QA 1.3: Staff members are respectful, positive, and inclusive.
1. Code of conduct or equivalent.
(1 Document)
2. Learner recognition/awards policy or system.
(0 Document)
3. Scholarship system or fee support for disadvantaged or high achieving learners.
(0 Document)
4. Innovation/R&D policy or system (how innovation is fostered and progressed).
(1 Document)
5. Continuous improvement process.
(0 Document)
6. Minutes of meetings or reports showing success or improvement through team collaboration.
(0 Document)
7. Recent report or data (with survey instrument) on staff engagement.
(0 Document)
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Quality Area 1: Leadership & Organisational Culture
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1. Code of conduct or equivalent.
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2. Learner recognition/awards policy or system.
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3. Scholarship system or fee support for disadvantaged or high achieving learners.
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4. Innovation/R&D policy or system (how innovation is fostered and progressed).
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5. Continuous improvement process.
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6. Minutes of meetings or reports showing success or improvement through team collaboration.
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7. Recent report or data (with survey instrument) on staff engagement.
Quality Area 2: Governance & Management
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8. Copy of staffing structure with names and positions.
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9. Specific role and identity of governance group.
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10. Copy of vision & mission statement (or equivalent).
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11. Strategic or business plan.
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12. SWOT or other documented analysis of opportunity and risk.
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13. Document showing key budgetary allocations mapped to planned priorities.
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14. Table showing max. class sizes per teacher for each age group or other defined class groups.
Quality Area 3: Teaching & Learning
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15. Statement of educational philosophy.
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16. Handbook or written guidance for required teaching practice.
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17. Marking procedure or sample of marked/corrected work.
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18. Course program with description of course design and content.
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19. Sample lesson plans reflecting course intent and learning outcomes.
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20. Sample of marketing or induction material (showing expectations given to learners).
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21. Sample of teaching/learning materials used.
Quality Area 4: Health & Safety
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22. Health and safety system or framework.
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23. Risk register or equivalent.
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24. Procedure for safe induction of visitors.
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25. Current lease document or evidence of ownership of the premises.
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26. Plan or diagram of teaching and learning areas, and their uses.
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27. Induction information for visitors on fire and emergency evacuation.
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28. Emergency evacuation procedure.
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29. Register of fire safety equipment.
Quality Area 5: Workforce
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30. Selection criteria including minimum qualifications for teachers / trainers.
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31. Sample teacher/trainer employment contract.
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32. Onboarding/induction package or information for teachers / trainers.
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33. Teacher/trainer staff list (including name, position, quals held, years of English language teaching experience, locations worked, and all TESOL/TEFL/other equiv. certs & dates).
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34. Professional development policy or procedure.
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35. Professional development inventory (including the number and percentage of staff members engaging in sponsored professional development for each of the last two years, plus a list of staff and events/training attended for each of the last two years).
Quality Area 6: Learner Outcomes & Support
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36. Assessment procedure.
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37. Assessment method or standard showing how the competency level is determined.
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38. Example of typical course awards or certificates, noting the competency level achieved.
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39. Written statement explaining how advice, feedback and support are provided to learners (including who initiates it, who provides it, how it is provided and when it is available).
Quality Area 7: Quality Assurance
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40. Policy, procedure or statement on the system for internal quality reviews (including areas/functions reviewed, which stakeholders are engaged, methodology, frequency of reviews and what is done with the data).
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41. Example of a change to the management system, programs or delivery arising from an internal quality review.
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42. Sample of results data and analysis.
Quality Area 8: Intellectual Property & Data Protection
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43. Examples of notifications to staff members and learners about copyright obligations (e.g. written statements in policies, handbooks, meeting minutes, training program, notes, agenda or course materials, or signage near photocopiers).
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44. Privacy policy.
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45. Minutes of meetings where privacy requirements were explained to the staff.
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46. Electronic or procedural actions taken to protect loss of private data.
Quality Area 9: Sustainable Practices
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47. Policy, plan or targets for efficient resource use (water and energy).
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48. Policy or plan relating to sustainable supply chain management.
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49. Evidence of proactive choice of sustainable products and/or services.
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