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Quality Area 7: Quality Assurance
QA 7.1: The management system, course program and delivery are reviewed regularly for quality.
QA 7.2: Feedback from learners and staff members is used to inform internal quality reviews.
QA 7.3: Course outcomes for learners are tracked and analysed.
40. Policy, procedure or statement on the system for internal quality reviews (including areas/functions reviewed, which stakeholders are engaged, methodology, frequency of reviews and what is done with the data).
(0 Document)
41. Example of a change to the management system, programs or delivery arising from an internal quality review.
(0 Document)
42. Sample of results data and analysis.
(0 Document)
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Choose Category
Quality Area 1: Leadership & Organisational Culture
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1. Code of conduct or equivalent.
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2. Learner recognition/awards policy or system.
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3. Scholarship system or fee support for disadvantaged or high achieving learners.
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4. Innovation/R&D policy or system (how innovation is fostered and progressed).
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5. Continuous improvement process.
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6. Minutes of meetings or reports showing success or improvement through team collaboration.
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7. Recent report or data (with survey instrument) on staff engagement.
Quality Area 2: Governance & Management
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8. Copy of staffing structure with names and positions.
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9. Specific role and identity of governance group.
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10. Copy of vision & mission statement (or equivalent).
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11. Strategic or business plan.
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12. SWOT or other documented analysis of opportunity and risk.
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13. Document showing key budgetary allocations mapped to planned priorities.
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14. Table showing max. class sizes per teacher for each age group or other defined class groups.
Quality Area 3: Teaching & Learning
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15. Statement of educational philosophy.
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16. Handbook or written guidance for required teaching practice.
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17. Marking procedure or sample of marked/corrected work.
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18. Course program with description of course design and content.
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19. Sample lesson plans reflecting course intent and learning outcomes.
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20. Sample of marketing or induction material (showing expectations given to learners).
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21. Sample of teaching/learning materials used.
Quality Area 4: Health & Safety
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22. Health and safety system or framework.
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23. Risk register or equivalent.
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24. Procedure for safe induction of visitors.
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25. Current lease document or evidence of ownership of the premises.
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26. Plan or diagram of teaching and learning areas, and their uses.
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27. Induction information for visitors on fire and emergency evacuation.
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28. Emergency evacuation procedure.
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29. Register of fire safety equipment.
Quality Area 5: Workforce
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30. Selection criteria including minimum qualifications for teachers / trainers.
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31. Sample teacher/trainer employment contract.
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32. Onboarding/induction package or information for teachers / trainers.
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33. Teacher/trainer staff list (including name, position, quals held, years of English language teaching experience, locations worked, and all TESOL/TEFL/other equiv. certs & dates).
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34. Professional development policy or procedure.
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35. Professional development inventory (including the number and percentage of staff members engaging in sponsored professional development for each of the last two years, plus a list of staff and events/training attended for each of the last two years).
Quality Area 6: Learner Outcomes & Support
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36. Assessment procedure.
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37. Assessment method or standard showing how the competency level is determined.
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38. Example of typical course awards or certificates, noting the competency level achieved.
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39. Written statement explaining how advice, feedback and support are provided to learners (including who initiates it, who provides it, how it is provided and when it is available).
Quality Area 7: Quality Assurance
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40. Policy, procedure or statement on the system for internal quality reviews (including areas/functions reviewed, which stakeholders are engaged, methodology, frequency of reviews and what is done with the data).
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41. Example of a change to the management system, programs or delivery arising from an internal quality review.
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42. Sample of results data and analysis.
Quality Area 8: Intellectual Property & Data Protection
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43. Examples of notifications to staff members and learners about copyright obligations (e.g. written statements in policies, handbooks, meeting minutes, training program, notes, agenda or course materials, or signage near photocopiers).
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44. Privacy policy.
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45. Minutes of meetings where privacy requirements were explained to the staff.
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46. Electronic or procedural actions taken to protect loss of private data.
Quality Area 9: Sustainable Practices
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47. Policy, plan or targets for efficient resource use (water and energy).
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48. Policy or plan relating to sustainable supply chain management.
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49. Evidence of proactive choice of sustainable products and/or services.
